On a recent visit to a potential customer ITQ Sales Manager Eddie Chaplin was quizzed about the copy/print charges that seemed to be excessively high in relation to the users actual volume.
Upon investigation Eddie realised that the client was being charged over 3 times what their contracted cost should be, he discovered the electronic meter in the machine was set to ‘development’ mode rather than ‘pages’.
When a copy or print is made in development mode the meter clicks for every colour and also for black. Therefore, if the users colour cost per copy is 4p and mono is 0.5p when they make a copy or print it will cost 12.5p (3 colours x 4p + 0.5p).
Unscrupulous suppliers are contracting users with an unprofitable cost per colour copy/print of 1 or 2p knowing that they will make the money through development mode, 3.5p or 6.5p but with all meter readings appearing correct.
We have found this on Ricoh devices but it is possible on every manufacturers device.
To check your devices meters are set correctly
- Make a note of the current meter reading.
- Make an A4 full colour copy.
- Take the meter reading again.
The colour A4 count should have increased by one and the mono count should not have increased at all. If your colour count has increased by more than one or your mono count has also increased, then the meters are probably set incorrectly.
What to do if you think your meters are set incorrectly.
Contact us as soon as possible, our Contracts Department has helped many clients to reclaim contract overcharges, either service charges, unfair lease contracts or other contract scams, amounting to many tens of thousands of pounds. We provide this service at no cost and without obligation, we just want to expose unscrupulous suppliers that are giving the industry a bad name.
Tel: 01635 874848